Mobile Apps Hosting Policy for Google Play Store

Document Version: 1.0

Effective Date: 18-06-2025

Issued By: M/S Multify Solutions Pvt. Ltd.

Location of Operation: Raipur, Chhattisgarh

Introduction

Multify Solutions Pvt. Ltd. has developed a SaaS-based Android mobile application for customer use across various domains. This policy outlines the secure, compliant, and effective hosting of the app on Google Play Store, including responsibilities and legal considerations.

Objective

Ensure apps meet functional, security, and compliance standards while maintaining a consistent and safe user experience.

Scope

Applies to all Android apps developed by Multify, including white-label and client-branded versions.

Hosting Requirements

• Functionally stable, user-friendly, QA-tested apps.
• Compliant with Google Play policies and agreements.
• Unique metadata, icon, description, screenshots.
• Secure APK signing.
• Accessible privacy policy URL.
• Free from malware, spyware, or policy violations.
• Accessibility features per Google guidelines.

Roles and Responsibilities

Development Team

• Testing and changelog maintenance.

QA Team

• Security testing and device compatibility checks.

Compliance Officer

• Review of privacy policies and permissions.

Publishing Manager

• Play Store listing and launch coordination.

Client

• Content approval and hosting preferences.

Hosting Models

• Multify Account: For SaaS or Multify-managed apps.
• Client Account: For white-labeled or client-IP apps.

Permission Policy and Notifications

Permissions are essential for app features. Users are notified during install or login.

• Internet Access: For installation and real-time use.
• Access Network State: For connection detection.
• Location Access: For geo-verification and attendance.
• Camera: For attendance, KYC, and documentation.
• Contacts: For task routing and communication.
• Storage: To save reports and media.
• Gallery: To upload documents and photos.
• Call Logs: For interaction tracking.
• Log Data: For diagnostics and error tracking.
• Read Phone State: For secure user identification.

Sample Notification: "To ensure the full functionality of this app, please allow the required permissions including Location, Camera, Contacts, Storage, Gallery, and Call Logs. Permissions can be managed from your phone's settings."

Maintenance & Update Protocol

• Follow versioning and changelog protocols.
• Approve hotfixes systematically.
• Monitor crash analytics and feedback.
• Notify users of deprecations 30 days in advance.

Security & Legal Compliance

• No plain-text storage of sensitive data.
• Use HTTPS and secure permissions.

Unpublishing & Deprecation

• Apps may be unpublished for updates or on request.
• Non-compliant apps will be removed.
• Inactive legacy apps may be archived.

Documentation & Archiving

• Maintain version logs and store access control.

Links to Other Sites

External links are not controlled by us. Review their privacy policies.

Service Providers

We may engage third parties for service facilitation, but they are bound by confidentiality.

Review & Amendment

This policy will be reviewed annually or as needed. Updates will be posted here. Effective from 18-06-2025.

Multify Solutions Pvt. Ltd.